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Find a fix for a search, lookup, export or API request. For account-specific help, email support@dievio.com.

Why is Preview empty or taking too long?

  • Exact zero. Check the domain and job titles. For one domain with an email requirement, select Check all profiles to count the same audience with email optional. This keeps your original search filters.
  • Estimated zero. The count is provisional. Try a narrower set of titles, a single company or a smaller market.
  • Count unavailable. Select Retry preview or narrow the filters. Preview uses no credits.

How count previews work · Run a count and a Search request from your application

Why did LinkedIn Lookup return no contact or phone number?

Paste one public person-profile URL per line, or upload a CSV and confirm its LinkedIn URL column. Keep your CRM headers and record IDs. If you have a Sales Navigator link, open the person’s public profile and copy that URL.

A checked profile may return no record or a record with some contact fields empty. If a phone warning appears, review the contacts already returned. If a lookup stops before all URLs have been checked, use Resume remaining URLs when it appears.

See the input format and download a sample CSV · See Lookup API examples and errors

How do I read the LinkedIn Lookup CSV report?

After a CSV lookup, select Download CSV report to keep the original rows alongside the lookup status and requested contact fields. matched means a record was returned. no_result means the URL was checked without a match. Review blank and unsupported URLs separately from not_checked rows the run did not reach.

See the worked CSV example and all five report statuses

Which balance should I check?

Dashboard searches, dashboard LinkedIn Lookup and connected agents use the selected workspace’s balance. Requests with a public API key use API credits. LinkedIn Lookup checks the input size against the balance before processing each page. Try fewer URLs or a smaller API page when the balance cannot cover the batch.

Download saved lists and already checked LinkedIn results from the dashboard without additional credits. If a batch is still running, the file includes the results checked so far. The separate LinkedIn export API performs a new lookup and uses credits for the records it retrieves.

Compare credit usage by action

What do API errors 401 and 402 mean?

  • 401. Check that your application sent an active Dievio API key as Authorization: Bearer YOUR_API_KEY or X-API-Key.
  • 402. Check your API credit balance. For Lookup, reduce the page size if the balance cannot cover the input URLs on that page.
  • Search 409 with Retry-After. Wait as directed, then repeat the same page with the same request body and Idempotency-Key. If the response says the key belongs to different parameters, use a new key for the new request.

API key headers · API settings and balance · Search API retry rules · API credit packages

Why did my n8n workflow write zero rows?

Open the execution in your n8n workspace. Check the output of Run Dievio Search. If preview_data is empty, the starter workflow reports writtenRows: 0 and skips Google Sheets. If a row came back, check the Google credential, target tab, column headers and the Sheets node output before sending the search again.

Configure the starter workflow and run a one-row test

Help with an agent connection

Review permissions and revoke access in Agent settings. If an operation’s outcome is uncertain, check the existing job or list before starting it again.

When contacting support, include the client name, action, approximate time and error message. Keep passwords, API keys, access tokens, private export links and contact lists out of the message.

Privacy requests

Email support for access, correction, deletion, suppression or account-closure requests. See our Privacy Policy and Terms of Service.